Call Centre Manager Pepup HR
Pepup HR
Office Location
Full Time
Experience: 1 - 1 years required
Pay:
Salary Information not included
Type: Full Time
Location: Hyderabad
Skills: Quality standards, coaching, recruitment, MS Excel, MS Word, Communication skills, Call Centre Management, Monitoring Call Metrics, Handling Escalations, Service Level Targets, Tamil Language
About Pepup HR
Job Description
PEPUP HR CONSULTING PVT LTD Job Profile: Call Centre Manager Job Type: Full Time (WFO) Location: Chennai, Tamil Nadu Joining: Immediate (within 7 days of selection) ABOUT JOB: As a Call Centre Manager, you will be responsible for managing daily operations, ensuring a smooth flow of outbound calls, and maintaining a high level of Quality standard. You will oversee the performance of the call agents, provide guidance, and implement best practices to enhance efficiency of the Calls. The role requires you to work effectively in a dynamic and challenging environment, coordinating with internal teams for process improvements. This position requires a strong focus on monitoring call metrics, handling escalations, and meeting service level targets. JOB RESPONSIBILITIES: Supervise and coordinate the daily activities of the call center agents, ensuring adherence to scripts, processes, and quality standards. Monitor call metrics, such as average handling time and take corrective actions when necessary. Handle escalated calls, resolve issues, and provide a superior level of service. Provide regular feedback and coaching to call agents to improve their performance and Call handling skills. Collaborate with internal teams to streamline processes and implement strategies for operational excellence. Conduct interviews and participate in the hiring process of new call center agents, ensuring that the recruitment aligns with operational needs and service standards. REQUIRED QUALIFICATIONS: Bachelor's degree in any field with a minimum of 1-2 year of experience. An excellent listening and communication skills is must, both verbal and written, in Tamil (mandatory) Proficiency in MS Excel and Word. To apply, send your CV to hr@pepuphr.com with email subject Application for Call Centre Manager. Job Types: Full-time, Permanent Benefits: Provident Fund Schedule: Day shift Ability to commute/relocate: Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Experience: Call center: 1 year (Required) Language: Telugu (Required) Work Location: In person,