Call Center Representative Sagar Hospitals

About Sagar Hospitals

Job Description

The Responsibilities of the GRE Telephone Boards include the following: 1. 24 hrs services to ease the patient needs. 2. To connect the calls of the consultants or Departments by registering the called numbers in the record. 3. To transfer the calls to the concerned consultant or Department. 4. To connect authorized calls 5. To maintain updated Telephone Index. 6. To ensure overall quality of service is rendered to patient from non-clinical operations KEY RESULTS AREAS (KRAs) Customer satisfaction Billing Activity Efficiency Compliance to SOP and department protocol Team Supervision and Development Review and Implementation of New Techniques and procedures to be sent to MRD within 24 hours of discharge. Maintain records, handle queries, documentation of the same, and participation in audit. Ensure the discharge process within the scheduled time and follow-up of the estimation and re-estimation. Post discharge feedback should be collected within 48 hrs from the discharge through telephonically and present to the HOD for the betterment of the patient service. Should perform any other work assigned by Head of the Department. GENERAL COMPETENCIES Working knowledge of Customer Care management Knowledge of hospital functions and Patient Care interface Basic computer knowledge such as typing, emailing, MS office, MS Excel etc. Good communication and local language proficiency Interpersonal skills for patient interactions Team Development, Resource Allocation, Organizing and Reviewing Job Type: Full-time Benefits: Health insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Rotational shift Shift allowance Work Location: In person,