Business Operations Manager Servify

About Servify

Job Description

Key Role & Responsilities:- Ensure complete, comprehensive onboarding of dealers within the Servify platform, in line with the companys guidance and processes Resolve partner and market queries pertaining to dealer support Ensure on-time activation of protection and warranty plans as requested by partners. Based on training provided by the company, manage configurations of the Servify platform to deliver the desired results to market partners Implement new systems and processes to reduce problems and gaps Engage with key brand stakeholders to satisfy their queries and requirements Train, mentor and guide team to solve operational problems Requirements:- Minimum 8+ years of experience in Business Operations Support An MBA / Post graduate qualification in management is desirable Experience in leading a team of business support personnel Excellent cross functional coordination Basic understanding of operations excellence practices, such as debottlenecking, quality control principles, scope management, and project planning Customer focused mindset and willingness to go the extra mile to deliver value for the customer and the organization Knowledge of advanced Excel functions, including all three types of lookup functions, text string modification such as MID, multiple IF statements, and using TRUE/FALSE logic to identify exceptions in Excel without macros Excellent communication skills are a must. Job Type: Full-time Benefits: Cell phone reimbursement Flexible schedule Health insurance Internet reimbursement Leave encashment Life insurance Provident Fund Schedule: Day shift Performance bonus Yearly bonus Ability to commute/relocate: Andheri, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Application Question(s): What is your current CTC How many years of experience do you have in Business Operations Work Location: In person,