Business Development And Customer Experience Manager SkinPoetry

About SkinPoetry

Job Description

Duties & Responsibilities Client Experience & Front Desk Management Greet and welcome clients with warmth and professionalism, ensuring a luxurious and seamless first impression. Manage daily front desk operations including check-ins, check-outs, and handling inquiries in person, over the phone, or via email. Schedule, confirm, and follow up on client appointments to minimize no-shows and enhance customer satisfaction. Maintain a clean, organized, and visually appealing front desk and reception area at all times. Ensure all waiting areas are well-maintained and stocked with amenities and literature (brochures, water, etc.). Telecalling & Lead Follow-Up Call and follow up with new and existing leads promptly to convert inquiries into bookings. Maintain a lead database and track follow-up schedules, conversions, and reasons for drop-off. Reach out to past clients for re-engagement and upselling of new or relevant services. Business Development & Revenue Growth Assist in planning and executing promotional campaigns, packages, or events to attract new clients. Collaborate with the marketing team (if any) to give input on target audiences and service popularity. Identify opportunities for cross-selling and upselling based on client profiles and service usage. Maintain a monthly target sheet and work towards achieving or exceeding client acquisition and retention goals. Coordination & Operational Oversight Coordinate daily task schedules with doctors, aestheticians, and therapists to ensure punctual and smooth operations. Ensure all treatments start on time and rooms are properly prepared for the next client. Monitor and manage the cleanliness, ambiance, and readiness of treatment areas. Track and report any maintenance issues that need immediate attention. Inventory & Medspa Operations Support Assist in managing inventory for skincare products, consumables, and medicinesalerting the team when stock is low. Maintain accurate logs for product usage, reorder levels, and supplier coordination. Help prepare treatment kits or items required by staff for each procedure as per protocol. Additional Administrative Responsibilities Maintain daily reports on client footfall, revenue, lead conversions, and staff attendance. Handle feedback or concerns from clients gracefully, escalating as necessary to management. Ensure alignment with service protocols, confidentiality, and luxury brand standards at all times. Job Type: Full-time Schedule: Day shift Education: Bachelor's (Required) Experience: Customer service or Business Development: 1 year (Required) Language: English (Required) Punjabi (Required) Hindi (Required) Work Location: In person,