Business Analyst - India (Remote) Talent Socio(We're Always Hiring!!)

About Talent Socio(We're Always Hiring!!)

Job Description

Overview:- Our client is a boutique consulting firm specializing in Agile Digital Transformation Solutions in Digital CX, Cloud Contact Centers, and Service Desk, providing clients with increased revenue, CSAT, agent efficiency, and reduced interaction costs and risks through integrated solutions involving SaaS, Low Code, AI, and Automation, Personalization, and Self-Service deployments. Requirements B.Tech./ B.E./ MCA. / M.Sc. (IT, Computers)/ M.B.A (IT) Responsibilities Get trained and certified on cloud CX platforms. Understanding the business and technical requirement and provide best customer experience during product configuration. Provide product training and product demonstrations to customers during the engagement. Stay up to date with knowledge of the products. Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues. Onboarding and Training customers to become better product users. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Ensure proper recording and closure of all issues. Provide assistance to reporting manager in pre-sales activities and documentation. Soft Skills Self-starter, Eagerness to learn Dynamic personality Diligent and attention to detail and good problem-solving skills Able to work in a fast pace environment and deal with ambiguity Capable of working on a cross-functional team to solve business & tech problems Work with a global team over multiple time zones Excellent written and communication skills Willing to work in overlap US hours (at least up to 12:30 AM IST),