BUSINESS ANALYST (Customer Support) MSC Technology
MSC Technology
Office Location
Full Time
Experience: 3 - 3 years required
Pay:
Salary Information not included
Type: Full Time
Location: Chennai
Skills: Customer relationship, Investigation, Customer Service skills, requirement gathering, Good communication, Analytical Skill, Logical thinking, Decision Making, diagnostic skills, Attention to Detail, proactive approach, Ability to work under pressure
About MSC Technology
Job Description
As a Business Analyst (Customer Service) with a minimum of 3 years of experience, you will be tasked with managing daily customer queries received through various communication channels on a 24/7 shift basis. Your responsibilities will include demonstrating strong communication and analytical skills, logical thinking, effective decision-making, maintaining positive customer relationships, investigation and diagnostic abilities, taking ownership of tasks, exceptional customer service aptitude, meticulous attention to detail, proactive problem-solving approach, working efficiently under pressure and meeting tight deadlines, and proficiency in requirement gathering. This position is based in Chennai, India and is currently open for 1 candidate.,