Business Analyst Virtusa
Virtusa
Office Location
Full Time
Experience: 5 - 5 years required
Pay:
Salary Information not included
Type: Full Time
Location: Maharashtra
Skills: User Experience, Engagement, Usability Testing, Analytical skills, Client Interaction, Leadership, Design Collaboration, Business Analyst, Customer journey maps, service blueprints, Deadline Management, Workshop facilitation
About Virtusa
Job Description
BUsi5+ Years of experience as a Business Analyst Good understanding on user experience Ability to understand and analyse business processes and customer experiences Creating customer journey maps Creating service blueprints Ability to engage in conversations with the client, present to leadership teams, and carry out interviews and conduct workshops Ability to carry out usability tests with customers and Analyse the usability of what is being built. For this, one needs to be able to create test plans, recruit customers, and carry out both moderated and unmoderated tests and then Analyse the results. Good communicated is essential for running moderated tests Ability engage with the client over user experiences and work with the client and designers to create designs and flows Ability to meet strict deadlines and track work while being transparent of it with the team. Responsibilities Engage with the client and leadership, carrying out interviews and workshops Creating service blueprints from interviews and research work Analyzing current processes and experiences Carrying out usability testing with customers Guiding the designers and teams on good usability principles Ability to understand clients needs, the customers needs along with principles of usability to propose design flows and advise on the same Identify improvement opportunities (proactive and reactive),