Branch Manager Mandya Krazybee Services Private Limited

About Krazybee Services Private Limited

Job Description

1.Business Development & Sourcing

• Drive LAP business through DSA, DST, connectors, and direct channels.

• Identify new markets and customer segments for business expansion.

• Build relationships with key stakeholders (brokers, builders, financial advisors).

2. Team Leadership

• Manage and mentor a team of Relationship Officers, Credit Officers, and back-office staff.

• Set clear targets and review performance regularly.

• Ensure productivity and adherence to company policies.

3. Credit & Risk Management

• Ensure thorough credit appraisal of all loan proposals.

• Maintain portfolio quality through early delinquency control and risk assessment.

• Liaise with credit, legal, and technical teams for smooth file processing.

4. Customer Experience

• Resolve customer queries and grievances promptly.

• Monitor post-disbursement documentation and servicing.

• Ensure high levels of satisfaction through process transparency.

5. Compliance & Operations

• Adhere to RBI, NBFC, and internal credit policy guidelines.

• Ensure proper documentation and data security standards.

• Maintain audit readiness at all times.

Key Performance Indicators (KPIs):

• Monthly/quarterly disbursement targets

• Portfolio delinquency (DPD) control

• Cross-sell conversions

• Team productivity metrics

• TAT on disbursements and file processing

Qualifications & Experience:

• Graduate/Postgraduate in Finance, Business, or related field

• 510 years of experience in LAP or mortgage lending

• Strong knowledge of credit, legal, and technical aspects of secured lending

• Leadership experience in managing sales and credit teams preferred

Skills & Competencies:

• Deep understanding of LAP products and customer profiles

• Strong interpersonal and negotiation skills

• Analytical mindset with attention to detail

• Proficiency in loan management systems and MS Office