Branch In-Charge HDB Financial Services Ltd.
HDB Financial Services Ltd.
Office Location
Full Time
Experience: 5 - 5 years required
Pay:
Salary Information not included
Type: Full Time
Location: Madhya Pradesh
Skills: Profitability Management, Cost management, People Management, Customer experience management, Underwriting, Collections, HR Administration, Fraud control, Credit Processing, Performance monitoring, Employee Retention, Change Management, Target setting management, portfolio quality management, Sales volumes management, Employee Productivity, Credit risks management, Operational risks management
About HDB Financial Services Ltd.
Job Description
Job Role Profitability Management - Maintaining optimizing profitability for the branch. Target setting management - Monitoring branch targets in numbers volumes. Portfolio quality management - through superior underwriting, working closely with collections. Cost management - managing all branch operating costs including cost of acquisition, operations etc. People management - Motivating team, handling HR administration function of the branch. Customer experience management - Ensuring superior customer experience and handling customer service in termsof collections, pre closures service issues Business Achieve contributed value targets set for the branch. Ensure sales volumes for multiple products, sourcing quality underwriting diligence to meet sales targets while controlling delinquencies and frauds. Provide superior customer experience. Manage TATs on credit processing. Minimize pre post disbursal discrepancies. Monitoring Performance Monitoring Branch performance in terms of key drivers i.e. Contributed Value / Volumes / Profitability / Expenses / Losses/ Employee Retention/ Employee Productivity/ Customer experience/ Monitor individual performance of each employee/ Continuously work to maximize productivity/ People Management/ Motivate and develop branch team. Drive branch team to excel. Manage and mentor the team and keep attrition of branch staff low. Conduct regular meeting with branch staff. Provide open and honest feedback and ask for feedback. Key Responsibilities Ability to plan execute targets for all products. Strong inter-personal skills and leadership ability. Ability to create professional work culture that encourages enthusiasm and team spirit. Understanding of credit risks operational risks. Ability to manage and implement change by taking complete ownership,