BPO Voice Process GuiRes Solutions Pvt Ltd

About GuiRes Solutions Pvt Ltd

Job Description

About Company Guires Group is a renowned global provider of services in advanced Contract Research, Data Science, Development, Pilot Manufacturing, Education, Consulting and outsourcing. Under our diverse brand portfolio, we are dedicated to facilitating the development of innovative products and solutions across diverse industries." Work Schedule: Full Time, Monday to Saturday, 09:30p.m. to 6:30am. Hours may vary on occasion, depending on workload. Second Saturday & fourth Saturday Holiday. Work Location Chennai, Tamil Nadu. Req. Qualification: 12th or bachelors degree . Key Responsibilities: Handle inbound and outbound calls from customers in a professional and courteous manner. Listen actively to customers" concerns, empathize with their situation, and offer appropriate solutions or resolutions. Maintain a high level of customer satisfaction by ensuring timely and effective resolution of issues. Enter and update customer information accurately in the CRM system during and after each call. Meet or exceed performance targets for call quality, productivity, and customer satisfaction. Collaborate with team members and supervisors to improve processes, resolve problems, and achieve team goals. Adhere to company policies, procedures, and confidentiality guidelines at all times. Requirements: Proven experience in a BPO or call center environment, preferably in a voice process role. Excellent verbal and written communication skills in English. Willingness to work night shifts and weekends as required. Benefits: Competitive salary with night shift allowances and performance-based incentives. Opportunities for career growth and advancement within the company. Supportive work culture and team-oriented environment. +91-9566269922 Shift: Night shift Job Type: Full-time Benefits: Provident Fund Schedule: Night shift Performance bonus Quarterly bonus Work Location: In person,