BPO Telecaller Wajaa Global Services

Their primary role involves promoting products or services, generating leads, providing customer support, and building relationships with clients over the phone. 

Key Responsibilities:

• Outbound Calls:
• Making calls to potential customers to introduce products/services, explain their benefits, and generate interest. 
• Lead Generation:
• Identifying and qualifying potential customers through phone conversations. 
• Customer Support:
• Addressing customer inquiries, resolving issues, and providing information about products or services. 
• Sales:
• Persuading customers to make purchases, schedule appointments, or take other desired actions. 
• Relationship Building:
• Establishing and maintaining positive relationships with customers through effective communication. 
• Maintaining Records:
• Accurately documenting customer interactions and updating information in databases. 
• Following Scripts:
• Adhering to established communication scripts and guidelines to ensure consistent messaging and compliance. 
• Achieving Targets:
• Meeting daily/weekly/monthly call targets and contributing to overall sales or engagement goals. 
• Staying Informed:
• Keeping up-to-date on product knowledge, industry trends, and company policies. 
• Handling Objections:
• Effectively addressing customer concerns and objections to close sales or resolve issues. 
• Providing Feedback:
• Gathering customer feedback and sharing it with the sales or support team to improve services. 

Required Skills:

• Communication Skills:
• Excellent verbal communication, active listening, and persuasive speaking skills are essential. 
• Interpersonal Skills:
• Building rapport, creating a positive customer experience, and handling objections effectively. 
• Persuasion and Negotiation:
• Convincing customers to take desired actions and handling objections with confidence. 
• Problem-Solving:
• Identifying and resolving customer issues efficiently and effectively. 
• Product Knowledge:
• Understanding the products or services being promoted to effectively communicate their benefits. 
• Computer Skills:
• Proficiency in using CRM software, telephone systems, and other relevant tools. 
• Resilience:
• Handling rejections and maintaining a positive attitude during challenging situations. 
• Time Management:
• Effectively managing time and prioritizing tasks to meet targets.