Bpo Executive Wroots Global Private Limited
Wroots Global Private Limited
Office Location
Full Time
Experience: 0 - 0 years required
Pay: INR 150000 - INR 450000 /year
Type: Full Time
Location: Bangalore
Skills: international voice, International Sales, Customer Service, Collections Process, Inside Sales, Customer Support, Telesales, Domestic Voice Process
About Wroots Global Private Limited
Job Description
We are looking for enthusiastic and customer-focused individuals to join our International Voice Process team. As a Customer Support Executive, you will handle inbound and outbound calls from international customers, resolving their queries and ensuring excellent customer experience.
Responsibilities:
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Handle customer queries and complaints via voice calls (inbound/outbound).
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Provide timely and accurate responses and solutions to customer issues.
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Record details of customer interactions in the CRM system.
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Achieve daily and monthly call targets and service level agreements (SLAs).
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Collaborate with team leaders and supervisors for continuous improvement.