BOSS REVOLUTION - CUSTOMER CARE REPRESENTATIVE IDT

Our Customer Service representatives provide support to our customers and process, they solve and address questions about money remittances and mobile top ups made through our portal, website, and application. Solve questions in general and provide general follow up to the applications submitted by the potential clients. Responsibilities and Duties

 Provide Support to customers

Stay up to date with systems and products information, changes, and updates. (training and refreshers provided)

Support existing customers with questions about navigation through our website and application.

Address and answer questions in general.

Other duties as necessary to support merchants and customers to ensure satisfaction and continued relationships.

Follow standard processes and procedures.

Understand the value of our products and the needs of our retailers and their profiles inside and out

Qualifications

High School Diploma

Fluency in Spanish, and English 85% Minimum 

Microsoft Software proficiency

Customer Service Experience 

Good communication skills (written and spoken)

Job stability (at previous jobs)

Patient, helpful, empathetic, good listener & professional