Billing Specialist HCLTech

About HCLTech

Job Description

Job Description: Work as an Individual Contributor in the Order Management Team and key responsibilities would include: - - Create orders and manage change or correct the order as required and coordinate other departments/stakeholders for order fulfillment. - Update orders with additional requirements/fees to be applied (e.g. fee for emergency delivery, special handling fees, containerizing, palletizing, import/export) - Support product return process in cooperation with SMEs with manual corrections/return orders - Manage/Support order related inquiries and service requests. - Adhere to TAT and accuracy, report out daily performance and update all performance logs and Report KPI's/SLA's as per agreed timelines - Perform assigned activities as per defined timelines and accuracy parameters of the process - Experience with SAP (including invoicing, contracts, workflows) - Preferable: Zendesk, Seibel CRM - Good MS Office skills - Should have basic understanding of overall F&A or OTC cycle - Should have Work experience in Order Processing or Order fulfillment. - Strong written and Verbal communication skills - Analytical & problem-solving skills. - Able to speak and negotiate with customer, understand and resolve the issue - Good listening and comprehension abilities Thanks & regards, Indrakumar M Senior TAG,