Barrownz Group - Telecaller/Customer Service Role Barrownz Group

About Barrownz Group

Job Description

Responsibilities Respond to Customer Inquiries : Address customer questions and concerns via phone, email, chat, or in-person. Resolve Issues : Handle complaints, process returns, and provide solutions to customer problems. Maintain Records : Keep detailed records of customer interactions and transactions. Collaborate with Teams : Work with sales and other departments to improve customer service strategies. Monitor Satisfaction: Track customer satisfaction levels and report feedback to management. Qualifications Communication Skills : Strong verbal and written communication abilities. Problem-Solving : Ability to handle various customer issues and provide effective solutions. Multitasking : Comfortable managing multiple tasks and using different customer service tools. Patience and Empathy : Ability to remain calm and patient, especially under pressure. Experience : Previous experience in customer service or a related field is often preferred. (ref:updazz.com),