Banking Spoc Mswipe Technologies Pvt. Ltd
Mswipe Technologies Pvt. Ltd
Office Location
Full Time
Experience: 2 - 2 years required
Pay:
Salary Information not included
Type: Full Time
Location: All India
Skills: Verbal communication, written communication, Interpersonal Skills, Active listening, Excel skills, Problemsolving
About Mswipe Technologies Pvt. Ltd
Job Description
Job Title: - Banking SPOC. Role Summary: This position is responsible for being the primary point of contact for internal and external stakeholders regarding banking-related matters, ensuring efficient communication, issue resolution, and compliance. Responsibilities: Internal Stakeholder Management: Monitoring and maintaining up-to-date knowledge of banking processes, procedures, and regulations maintaining Banking MIS. Serving as the central point of contact for internal queries and requests related to banking operations, and services. Facilitating communication and collaboration between field and back office banking team. Providing timely and accurate information to internal staff. Understanding of relevant banking regulations and compliance requirements. External Stakeholder Management: Responding to queries and requests raised from external customers, and other relevant teams. Ensuring accurate and compliant responses to all external communications. Managing escalations and resolving complex issues effectively. Required Skills: Excellent verbal and written communication skills, including active listening and the ability to clearly explain complex information. Should have basic excel skills. Interpersonal Skills: Strong ability to build rapport and manage relationships with internal and external stakeholders. Problem-Solving: Ability to analyze situations, identify root causes, and develop effective solutions. Location: Juinagar Job Type: Full-time Benefits: Health insurance Provident Fund Schedule: Morning shift Work Location: In person,