Back Office-tellecaller IMPACT HR AND KM SOLUTIONS

About IMPACT HR AND KM SOLUTIONS

Job Description

Key Responsibilities

Back Office Responsibilities

• Data Entry and Management:

  • Accurately enter and update customer information, sales data, service records, and other relevant details into CRM systems, databases, and spreadsheets.

  • Maintain organized digital and physical filing systems for easy document retrieval.

  • Ensure data integrity and confidentiality.

• Administrative Support:

  • Perform general administrative duties such as scanning, printing, photocopying, and preparing documents.

  • Assist in preparing reports, presentations, and other internal documents as required.

  • Manage office supplies inventory and place orders when necessary.

  • Handle incoming and outgoing mail/courier.

• Coordination and Support:

  • Coordinate with various internal departments (e.g., Sales, Marketing, Operations, Finance) to ensure smooth workflow and information exchange.

  • Provide administrative support to the sales and/or operations teams.

  • Assist with the processing of orders, invoices, and other transactional documents.

Telecalling Responsibilities

• Outbound Calling:

  • Make outbound calls to potential leads from provided lists or databases.

  • Introduce company products or services, explain their benefits, and answer preliminary questions.

  • Follow up with existing customers for feedback, renewals, or to inform them about new offers/promotions.

  • Schedule appointments or meetings for sales representatives when required.

• Inbound Call Handling (if applicable):

  • Answer incoming calls professionally, addressing customer inquiries, complaints, and requests.

  • Provide accurate information about products, services, pricing, and company policies.

  • Resolve basic customer issues or escalate complex matters to the appropriate department.

• Lead Generation & Qualification:

  • Identify potential sales opportunities during calls and qualify leads based on set criteria.

  • Record customer responses, feedback, and interests to help refine sales and marketing strategies.

• Customer Relationship Management:

  • Build and maintain positive relationships with customers through polite and helpful communication.

  • Ensure a high level of customer satisfaction by providing excellent service over the phone.