Back Office Executive Portho Mall

About Portho Mall

Job Description

Job Overview: The ideal candidate should be a graduate with fluent English skills, both written and verbal. This role involves calling customers, following up on emails, and managing the online order process on the shop floor. Key Responsibilities: Make outbound calls to customers to follow up on inquiries, orders, and service feedback. Respond to customer emails promptly and professionally, ensuring all queries and concerns are addressed. Maintain a high level of customer satisfaction through effective communication and problem resolution. Coordinate with the production and logistics teams to ensure timely order fulfillment. Track orders from placement to delivery, ensuring accuracy and efficiency throughout the process. Assist in general office administration, including data entry, filing, and maintaining records. Support the management team with various tasks as needed. Qualifications: Bachelors degree in any discipline. Fluency in English, both written and verbal, is essential. Job Types: Full-time, Permanent, Fresher Schedule: Day shift Fixed shift Morning shift Work Location: In person,