Back Office - - Idego Group

Idego is a team of around 100 experienced problem solvers focused on getting things done (and doing it well) in three areas: Cloud, Data & AI, and Software development. We cherish autonomy, common sense, and zero micromanagement. We understand that everyone is a human being, in need of spare time for family, friends, and leisure. Oh, and we’ve been 100% remote-friendly before it has become popular (or obligatory). We take accountability for what we do and how we approach our customers and coworkers. So in general: we have fun combined with a lot of sanity. ???? 

About the role: 

We are looking for a Key Account Manager with focus on acquiring new clients to join our team. In this role, you will combine customer relationship management with a proactive sales approach to drive growth. You’ll manage existing client accounts, identify opportunities for expansion, and deliver exceptional solutions tailored to client needs.

Responsibilities:

• Identify and pursue opportunities for upselling and cross-selling within existing accounts, as well as new business opportunities
• Build and maintain strong relationships with clients, acting as their primary point of contact
• Lead contract negotiations, ensuring mutually beneficial agreements
• Validate and oversee the accuracy of reporting and settlements, ensuring compliance with internal processes and customer agreements
• Coordinate the onboarding and offboarding phases for clients, ensuring a smooth transition
• Manage the setup of teams and provide effective team management (e.g. 1:1 meetings, addressing daily issues, providing feedback)

Our perks:

• work environment with zero micromanagement – we cherish autonomy
• 100% remote work (unless you want to work from our HQ Gdynia), recruitment & onboarding
• seaside apartment available for free for both leisure & work
• private medical insurance and Multisport

We want you to join our team. We are neither the agency giving you projects from time to time, nor huge corporation where you are a "dev XYZ". At Idego - you matter!