Azure Architect | 17 To 25 Years | Mumbai Capgemini
Capgemini
Office Location
Full Time
Experience: 17 - 17 years required
Pay:
Salary Information not included
Type: Full Time
Location: Maharashtra
Skills: service management, Client Management, Service Improvement, Trend Analysis, Root Cause Analysis, Service Level Agreements, Quality Checks
About Capgemini
Job Description
Job DescriptionService Managers covers the management of ongoing services to clients, ensuring that the service to the clients meets contractual requirements and service level agreements. Service Managers are also responsible for agreeing on service improvements together with the client, based on service delivery realization and deviation.Job Description - Grade SpecificService Delivery Lead - Contribute to the management of day-to-day in-scope services to ensure they perform to contractual targets (SLAs and/or KPIs). You are gaining a thorough understanding of the clients business and can identify areas for service improvement and value-add where appropriate. SDM help identify areas where quality checks are not in place, and raise recommendations for get-well plans. SDM construct trend analysis, root cause analysis and other requested reports.,