AVP/VP-BPO Operations-Hyderabad - GO/JC/226/2025 Golden Opportunities
Golden Opportunities
Office Location
Full Time
Experience: 15 - 15 years required
Pay:
Salary Information not included
Type: Full Time
Location: All India
Skills: Logistics, Freight services, Team Management, Client Management, Workforce management, BPO domain, Setting Up BPO Operations, Metrics Management, PnL accountability, SOP Understanding, Building BPO teams, US Markets exposure, network building, TAT tracking
About Golden Opportunities
Job Description
Job Description Job Title: AVP/VP-BPO Operations Location : Hyderabad Candidates with 15 to 20 yrs exp in logistics / Freight services / BPO domain Hands on experience in Setting Up BPO Operations from Scratch and scaling up. Successfully managed multi location operations set up - from Hiring, process transition and Migration, Training, service delivery etc. Team management Client and stake holder management at exec level. - C - suite Metrics management PnL accountability Workforce management exposure SOP Understanding / Creating SOP and converting into org goals / team goals / individual goals Building BPO teams from ground 0 and scaling upto 400+ FTEs Target : Pure play BPO or other IT services 24x7 Shift teams to be managed US Markets exposure Network building TAT / SLA tracking and reporting exposure Skills Required RoleAVP/VP-BPO Operations-Hyderabad Industry TypeITES/BPO/KPO Functional Area Required Education M.B.A Employment TypeFull Time, Permanent Key Skills BPO Other Information Job CodeGO/JC/226/2025 Recruiter NameHemalatha,