AVP / VP - Customer Success Design'N"Buy
Design'N"Buy
Office Location
Full Time
Experience: 10 - 10 years required
Pay:
Salary Information not included
Type: Full Time
Location: Ahmedabad
Skills: Client Account Management, Escalation, Training, Team Management, Customer Success, On boarding, Performance Review, Feedback, Team Monthly PLI Review, Submission to HOD, Strategy Creation for Optimum Customer Success License, SaaS, Strategy Execution, outcome analysis, Review Customer Database, Regular Health Check, Review Helpdesk, Content, Ticket Management, Review Customer Trainings Plan, Execution, Overview, Manage Training Material Knowledge Base, Video tutorials, FAQs, Customer Escalation Handling, Resolution, Achieving Revenue Quota for Department, Client Onboarding Welcome, Delivery Coordination till golive stage, CLI
About Design'N"Buy
Job Description
Location: Ahmedabad Experience: 10+ years Key Benefits: 5 Days Working Medical Insurance Incentives Gratuity Earned Leaves World-class Facility Equal Opportunity Employer and much more. Shift Time : 3 PM 12.30 AM Required Skills: Customer Success, Client Account Management, On Boarding, Escalation, Training Team Management, Performance Review and Feedback Team Monthly PLI Review and Submission to HOD Strategy Creation for Optimum Customer Success (License and SaaS), Strategy Execution and Outcome Analysis Review Customer Database and Regular Health Check Review Helpdesk, Content and Ticket Management Review Customer Trainings Plan and Execution Overview and Manage Training Material: Knowledge Base, Video Tutorials, FAQs Customer Escalation Handling and Resolution Achieving Revenue Quota for Department Customer Database Management and Status Updates Client Onboarding Welcome and Delivery Coordination till go-live stage Client Training & Ticket Management: Review Customer Trainings Plan and Execution Customer Escalation Handling and Resolution Customer Database Management and Status Updates Overview and Manage Training Material: Knowledge Base, Video Tutorials, FAQs Review Helpdesk, Content and Ticket Management Client Health Check: Review Customer Database and Regular Health Check Achieving Revenue Quota for Department Preparing Case Studies, Success Stories and Testimonials Preparing MIS Reports and Analysis Requirements: Good understanding of the technical fundamentals of e-commerce. Working knowledge of Magento is an added advantage. The ability to be a good listener, and to really understand a clients problem or question and help them solve it.,