AVP Operations 42SIGNS INFOSYSTEMS LLP

About 42SIGNS INFOSYSTEMS LLP

Job Description

• Position: AVP-Operations/Operations Head
• Company: a Reputed BPO/BPM
• Location: Yeshwanthpur, Bangalore
• Experience: 10-15 Years
• Salary: 1.5 Lakhs per month
• Working Days: 6 days a week
• Timings: 9:30 AM 6:30 PM
• Reporting To: CEO

About the Company:

Our client is a reputed Business Process Outsourcing (BPO) provider, delivering tailor-made customer experience solutions across industries. With a strong technical BPO foundation, we focus on quality, performance, and operational excellence.

Role Overview:

We are looking for a seasoned AVP Operations with a strong background in technical BPOs. This is a leadership role responsible for managing and mentoring operations managers, ensuring process excellence, client satisfaction, and driving strategic growth initiatives.

Key Responsibilities:

• Lead day-to-day operations across multiple BPO projects ensuring SLAs and KPIs are consistently met or exceeded.
• Manage and mentor Managers and their teams, fostering a high-performance culture.
• Work closely with the CEO to implement organizational strategies and translate them into actionable plans.
• Identify and implement process improvement initiatives for operational efficiency and cost optimization.
• Ensure client deliverables are achieved with a focus on quality, TAT, and compliance.
• Drive employee engagement and retention through effective leadership and communication.
• Collaborate with internal departments (HR, IT, QA) to ensure smooth business operations.
• Monitor performance dashboards and generate regular MIS reports for management review.

Required Skills & Qualifications:

• Minimum 10-15 years of proven experience in BPO operations, including team leadership and people management.
• Strong exposure to  BPO processes.
• Exceptional communication and interpersonal skills.
• Hands-on experience in managing large teams across multiple processes or clients.
• High-level problem-solving, analytical, and decision-making capabilities.
• Ability to work under pressure and manage multiple priorities.
• Graduate/Postgraduate in any discipline.