Astrotalk - Assistant Manager - Partner Support Astrotalk
Astrotalk
Office Location
Full Time
Experience: 3 - 3 years required
Pay:
Salary Information not included
Type: Full Time
Location: Noida
Skills: Partner Support, Tech Support, Product Support, Query Resolution, Team Management, Customer satisfaction
About Astrotalk
Job Description
Assistant Manager - Partner Support Job DEscription The role would require you to understand the kind of queries faced by partners and resolve the issue from the root. Coordinate with Tech & Product team to resolve the tech & product related issues faced by the partners. Proactively suggest strategies based on queries received from partners to improve their experience. Lead a team of FTE's handling partner queries. Manage partner relations and ensure all the partner queries and escalations are being handled well within TAT & CSAT is being maintained. (ref:updazz.com),