Asst. Tech Services Erba Mannheim

About Erba Mannheim

Job Description

You should have more than 3 years of experience in a similar role within the Technical Service functional area. Your primary responsibility will be to provide thorough user training on IVD platforms in laboratory settings or training centers. Additionally, you will troubleshoot technical issues faced by customers and work closely with field application specialists to ensure customer satisfaction. You will be expected to determine application solutions based on product and customer specifications, provide clinical expertise to support field application specialists and customers, and assist in product evaluations and comparisons. Furthermore, you will be required to report on industry and market trends, client satisfaction levels, and customer needs. Supporting customers over the phone when necessary and coordinating troubleshooting efforts with Service Engineers, Technical Support, QA, and R&D teams to ensure timely problem resolution are also key aspects of this role. You will conduct training sessions for both internal and external customers, including initial workflow training and additional training on applications and reagents for successful integration into customer workflows. Developing and conducting seminar trainings for customers, responding to technical assistance requests from customers promptly and professionally, and staying updated on IVD products and technology developments will also be part of your responsibilities. It is essential to maintain a commitment to TBM competencies and values while continuously upgrading your knowledge in the field.,