Associate Manager / Manager - CRM Simple Energy

About Simple Energy

Job Description

About Simpleenergy Simpleenergy specializes in the manufacture of smart electric two-wheelers. We are a team of 300+ engineers coming together to make smart, supercharging, and affordable two-wheelers. The company was founded in 2019 and is based in Bangalore, India. Our mission is to build the future of mobility that is electric and connected. We at Simple energy are working towards accelerating by making them more accessible, affordable, secure and comfortable and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. Job description: Customer Relationship Management Location: Bangalore You Will We are looking for a motivated and experienced CRM to join our team. The ideal candidate will be responsible for managing our Customer Relationship Management (CRM) platform, ensuring the system is optimized to enhance customer satisfaction, streamline processes, and drive business growth. This role will require a blend of strategic planning, technical expertise, and a strong focus on customer-centric initiatives. To Be Successful, You Will Be Expected To Develop and implement CRM strategies to improve customer acquisition, retention, and engagement. Manage the daily operations of the CRM platform, ensuring optimal performance and reliability. Analyze customer data to identify trends, insights, and opportunities for growth. Collaborate with sales, marketing, and customer service teams to align CRM functionalities with business objectives. Customize and configure the CRM system to meet specific departmental needs. Design and automate workflows to enhance efficiency and reduce manual efforts. Monitor the effectiveness of CRM campaigns and provide actionable recommendations for improvement. Ensure data integrity, accuracy, and security within the CRM system. Train team members on CRM usage and best practices to ensure system adoption across the organization. Stay updated on CRM trends, technologies, and best practices to enhance system capabilities. You must have any or a combination of any of the following skills: Bachelors degree in Business Administration, Marketing, IT, or a related field (Masters preferred). 4-8years of experience in CRM management, customer service, or related roles. Hands-on experience with CRM platforms like Salesforce, HubSpot or Microsoft Dynamics. Knowledge of CRM system integration, data migration, and automation tools. Proficiency in data analysis tools and techniques (e.g., Excel, Tableau, SQL). Strong interpersonal and communication skills. Analytical and problem-solving mindset. Ability to work collaboratively across teams and departments. Detail-oriented with excellent organizational skills Certification in a specific CRM platform (e.g., Salesforce Certified Administrator). Experience in industries such as [Insert Relevant Industry]. Knowledge of marketing automation tools and techniques. Why Join Simpleenergy At Simpleenergy, you will be part of an innovative, fast-paced company that is leading the electric vehicle revolution in India. You will have the opportunity to shape the future of two-wheeler mobility and contribute to building a brand that is revolutionizing transportation in the country. Skills: customer service,analytical skills,sql,tableau,interpersonal skills,data migration,problem-solving,automation,communication skills,excel,customer relationship management (crm),crm system integration,marketing automation,crm management,automation tools,microsoft dynamics,data analysis,crm,hubspot,salesforce,