Associate - Customer Experience Pickyourtrail

About Pickyourtrail

Pickyourtrail, started in 2014, is India’s biggest online D-I-Y holiday booking platform that empowers users to curate customised holidays. The unique itinerary building platform considers factors like a traveller’s interests, trip duration, and budget to deliver the brand promise of ‘Craft Your Holiday, Your Way’, completely online. The travel company works in liaison with leading tourism boards of destinations like Australia, Singapore, Iceland, Japan, Dubai, New Zealand, besides 1,200+ hospitality partners around the world. Pickyourtrail was one of the Official Sub-agents for the International Cricket Council (ICC) Women’s T20 World Cup.

Job Description

Key responsibilities Customer Interaction: Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner. Issue Resolution: Identify and resolve customer issues efficiently, ensuring that problems are resolved to the customers satisfaction. Product Knowledge: Maintain a deep understanding of our products and services to provide accurate and detailed information to customers. Customer Records: Update and maintain customer records in our CRM system, ensuring all interactions are logged and information is up-to-date. Feedback and Reporting: Collect and report customer feedback to help improve our products, services, and customer experience. Escalation: Escalate complex or unresolved issues to higher-level support or management as necessary. Team Collaboration: Work closely with other team members and departments to ensure a cohesive and comprehensive approach to customer support. Additional Mandatory Requirements Flexibility to work in shifts, including evenings, weekends, and holidays, if required. Ability to work in a fast-paced environment and adapt to changing priorities.,