Associate - Centralized Operations Tata Capital

About Tata Capital

Tata Capital Limited ("TCL"), the flagship financial services company of the Tata Group, is a subsidiary of Tata Sons Private Limited and is registered with the Reserve Bank of India as a Systemically Important Non-Deposit Accepting Core Investment Company ("CIC").

Tata Capital and its subsidiaries are engaged in providing/supplying a wide array of services/products in the financial services sector and operates across various areas of business: Commercial Finance, Consumer Loans, Wealth Services and distribution and marketing of Tata Cards.

Job Description

As the person responsible for overseeing the day-to-day operations of microfinance post disbursement processes, you will be required to manage the end-to-end centralized operations for microfinance loans. Your key responsibilities will include meeting productivity, quality, and cost targets, ensuring compliance with all audit, MFI, and RBI regulations, as well as coordinating with insurance partners to ensure timely issuance of insurance policies and reconciliation. In addition to managing customer queries, requests, and complaints within defined turnaround times, you will be expected to conduct daily reviews of operational scorecards to identify root causes of any issues and take necessary actions to address them promptly. It will be essential to maintain zero critical or repeated audit observations by adhering to established processes. You will also be responsible for generating and publishing daily reports and trackers, staying updated on developments in the microfinance/MFI industry, and proposing changes to ensure compliance with best practices. Team and stakeholder management will be a crucial aspect of your role, involving the management of a large team, including recruitment, training, coaching, evaluation, and redirection of central unit team members for optimal performance. Building collaborative relationships with internal customers such as sales, credit, collections, and finance teams will be essential for facilitating effective communication and workflow. Furthermore, you will be required to identify and lead projects related to microfinance operations, manage system change requirements, raise business requirements documents (BRD), oversee user acceptance testing (UAT), and coordinate closely with the IT department for successful rollouts. The ideal candidate for this position should hold a minimum of a graduate degree, with an MBA preferred. Preferred skills include 4 to 6 years of asset operations experience, experience in managing large teams, and senior stakeholder management skills. Previous operations experience in the microfinance sector will be advantageous. Candidates must have a minimum of 2 years of managerial experience in handling asset operations to be considered for this role.,