Assistant Manager0 Day Ago Onsitego
Onsitego
Office Location
Full Time
Experience: 2 - 2 years required
Pay:
Salary Information not included
Type: Full Time
Location: Chennai
Skills: logistics management, Customer Service, NPS Management, Sales closure, Invoice Clearance
About Onsitego
Job Description
As a Manager for TN, Kerala, and Karnataka regions, you will be responsible for overseeing the following key areas: - Managing forward logistics TAT by ensuring timely pickup of customer devices and submission of service center submissions. - Handling reverse logistics by coordinating the pickup of service center devices and customer drop-offs. - Maintaining a minimum NPS score of 60+ for the TN, Kerala, and Karnataka regions to ensure customer satisfaction. - Meeting daily targets for SR closure to address customer service requests efficiently. - Implementing hygiene activities such as handling replacements, defective products, and clearing invoices promptly.,