Assistant Manager Quality/ Quality Team Leader 1Point1
1Point1
Office Location
Full Time
Experience: 1 - 1 years required
Pay:
Salary Information not included
Type: Full Time
Location: Maharashtra
Skills: MS Excel, MS Word, Outlook, written communication, Client Communication, Attrition Control, Team Management, Process Improvement, Market Analysis, KPI Measurement, Client Escalation Handling
About 1Point1
Job Description
Customers centricity Internal policies awareness and issue management Basic MS Excel, Word, and Outlook Good written communication Client communication capability Attrition control by ensuring people are taken care of and well-guided, and their controllable issues are closed with a transparent approach. Giving focus to new people by helping them to adjust in the work environment and to supervisors for closure of the same. Client KPI measurement, review with internal team, and track in his review with the team. Ensuring ABCD ranking of his Team (CSA/TL) and taking initiatives for process improvement. Reduce client escalations by tracking open points in customer VOC/VOB, review, MOMs, etc. Study the market for process comparison and share analysis with External and Internal customer team. Eligibility Criteria Qualification HSC Experience Min 1-3 Years as an AM or Sr. TL for more than a year Experience preferred from Inbound process Process and product awareness Industry and domain knowledge Location Mumbai,