Assistant Manager Operation Subhadra Jobs Consultancy Hiring For BPO
Subhadra Jobs Consultancy Hiring For BPO
Office Location
Full Time
Experience: 5 - 5 years required
Pay: INR 300000 - INR 600000 /year
Type: Full Time
Location: Bangalore
Skills: Attrition Control, Operations, Shrinkage, TAT, Team Management, Operations Management, AHT, Schedule Adherence, c-sat, Ecommerce
About Subhadra Jobs Consultancy Hiring For BPO
Job Description
- Managing the service levels as defined in the SLA.
- Managing C-SAT & Quality score.
- Conducting Service Review Meetings.
- Managing Customer Expectations.
- KPI & KRA
- Ensure timely and accurate delivery of reports & MIS.
- Review of tickets tagged as part of SRs.
- Service improvement plans.
- Audit management.
- Ownership to get Tech issues of the process resolved without breaching SLA.
Leading a team of agents and motivating them to achieve team SLA