Assistant Manager - EIT WNS
WNS
Office Location
Full Time
Experience: 3 - 3 years required
Pay:
Salary Information not included
Type: Full Time
Location: All India
Skills: Client Relationship Management, Stakeholder management, Communication skills, Forecasting, Report Preparation, Client Issue Resolution, IT account management, New technologies including AI, IT solutions delivery
About WNS
Job Description
As the lead point of contact for all customer IT account management matters, you will be responsible for building and maintaining strong, long-lasting client relationships. You will have the opportunity to explore new technologies, including AI, to enhance efficiencies. Developing trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors will be crucial in this role. Your focus will be on ensuring the timely and successful delivery of IT solutions aligned with customer needs and objectives. In this position, you will be expected to clearly communicate the progress of monthly/quarterly initiatives to both internal and external stakeholders. You will also play a key role in forecasting and tracking key account metrics such as quarterly service levels and annual forecasts. Additionally, you will be involved in preparing reports on account status and assisting with challenging client requests or issue escalations as required. To excel in this role, you should possess a graduate degree and have a strong aptitude for customer relationship management. Your ability to adapt to changing technology landscapes and your communication skills will be essential in fulfilling the responsibilities of this position effectively.,