Assistant Manager - Customer Engagement (Agency) maxlifeins
maxlifeins
Office Location
Full Time
Experience: 3 - 3 years required
Pay:
Salary Information not included
Type: Full Time
Location: Indore
Skills: Customer engagement, Office Administration, Banking, Retention, Complaint Handling, Claims processing, Compliance, Service quality, Communication skills, Coordination Skills, Data Management, Agents Contracting, New Business Processing, Service Requests, Customer Queries, NPS Scores, Audit Rating
About Maxlifeins
Job Description
Career Opportunities Job Code: IJP-Assistant Manager Customer Engagement Position Assistant Manager Customer Engagement No. of Positions 1 Department Operations Function Operations - Agency Reporting to Manager/Chief Manager - Customer Engagement Band 5A Location Indore01 Last date of submission Key Responsibilities: Managing office administration assets and upkeep of the same. Agents Contracting New Business Processing Banking of Initial & Renewal Premium Retention of Surrender Requests Execution of all Service Requests - Post Policy Issuance Reverting on customer queries and complaints Maintaining high NPS Scores Life and Health Claims processing Handling compliance issues. Audit Rating Measure of Success: Customer Engagement - 70% Surrender Retention - 68% NPS-85 100% Banking with 24 hours. Surrender Requests <1% 100 % Accuracy of POS requests 100 % Accuracy of Customer service Zero Day upload of POS & Claims Docs in FTP server. Audit rating 2 Desired qualifications and experience: Graduate / Post-Graduate in any discipline. 3-5 years experience handling front end customer services Knowledge of service quality is required Knowledge and skills required: Must be highly customer centric Excellent communication skills Good co-ordination skills Data management on Excel should be good Career Opportunities Job Code: IJP-Assistant Manager Customer Engagement Position Assistant Manager Customer Engagement No. of Positions 1 Department Operations Function Operations - Agency Reporting to Manager/Chief Manager - Customer Engagement Band 5A Location Indore01 Last date of submission Key Responsibilities: Managing office administration assets and upkeep of the same. Agents Contracting New Business Processing Banking of Initial & Renewal Premium Retention of Surrender Requests Execution of all Service Requests - Post Policy Issuance Reverting on customer queries and complaints Maintaining high NPS Scores Life and Health Claims processing Handling compliance issues. Audit Rating Measure of Success: Customer Engagement - 70% Surrender Retention - 68% NPS-85 100% Banking with 24 hours. Surrender Requests <1% 100 % Accuracy of POS requests 100 % Accuracy of Customer service Zero Day upload of POS & Claims Docs in FTP server. Audit rating 2 Desired qualifications and experience: Graduate / Post-Graduate in any discipline. 3-5 years experience handling front end customer services Knowledge of service quality is required Knowledge and skills required: Must be highly customer centric Excellent communication skills Good co-ordination skills Data management on Excel should be good,