Assistant Area Manager Retail Sales Mahindra Group
Mahindra Group
Office Location
Full Time
Experience: 6 - 6 years required
Pay:
Salary Information not included
Type: Full Time
Location: All India
Skills: Customer satisfaction, Relationship management, Manpower Management, coaching, Market Intelligence, MIS reporting, Complaint resolution, Scheduled Maintenance Services, Spare Parts Management, Service Dealer Network Management, Service Norms Adherence, Motivating, guiding
About Mahindra Group
Job Description
Responsibilities & Key Deliverables To ensure customer satisfaction by timely complaint resolution within defined SLAs thru service dealerships To ensure adherence to scheduled maintenance services thru service dealerships To build and manage relationships with all customers To ensure timely availability of spare parts at service dealerships covering all models To establish and develop service dealer network To ensure that all service dealerships adhere to required service norms with capable and skilled manpower To develop service network capability by coaching, motivating and guiding channel partners To ensure Product reliability by tracking and resolving key service problems in the area To send timely market intelligence and MIS reports to headquarters at Mumbai Experience 6 to 9 yrs. Qualifications Industry Preferred BE General Requirements,