Area Service Manager (Assam Region) The Sun Security Services
The Sun Security Services
Office Location
Full Time
Experience: 5 - 5 years required
Pay: INR 500000 - INR 800000 /year
Type: Full Time
Location: Assam
Skills: air conditioners, Team Leadership, service operations, Technical Support, Process Improvement, Budget Management, Vendor Relations, Quality Assurance, Interpersonal Skills, Communication skills, LED TV, Washing Machines, CRM software, Problemsolving, decisionmaking, Computer applications, Service management software
About The Sun Security Services
Job Description
We are seeking a skilled and highly motivated Service Manager to oversee the repair and maintenance services for LED TV, Air Conditioners, and Washing Machines. The successful candidate will be responsible for managing service technicians, optimizing service operations, and enhancing customer experience. Key Responsibilities: Team Leadership: Mentor and manage service technicians to ensure top-quality service. Service Operations: Oversee scheduling, dispatch, inventory, and service quality. Center Appointments: Appoint and manage new service centers. Customer Satisfaction: Handle complaints and ensure high customer satisfaction. Technical Support: Troubleshoot complex issues in LED TVs, ACs, and Washing Machines. Process Improvement: Optimize service procedures for better efficiency. Budget Management: Control costs and enhance profitability. Vendor Relations: Manage supplier relationships for parts availability. Quality Assurance: Ensure adherence to industry quality standards. Qualification and Skills: Strong technical knowledge of LED TV, Air Conditioners, and Washing Machines. Bachelors degree in Electronics, Electrical Engineering, or a related field. 5-10 years of relevant experience in LED TV, Air Conditioner, and Washing Machine service. Having good working experience in CRM Software. Proven experience in a managerial or leadership role, with excellent team management and interpersonal skills. Excellent problem-solving and decision-making abilities. Proficiency in computer applications and service management software. Outstanding communication and customer service skills. Budget management experience is a plus. Salary and Benefits: Salary: 5LPA to 8LPA + Incentives 10,000 Joining Bonus! Performance-Based Incentives Laptop Provided Family Health Insurance Accidental Insurance Provident Fund (PF) Travel Expenses Covered Family Tour Package Birthday & Marriage Anniversary Gift or Cake Many more Benefits Job Types: Full-time, Permanent Benefits: Commuter assistance Flexible schedule Health insurance Leave encashment Life insurance Paid sick time Provident Fund Joining bonus Performance bonus Quarterly bonus Shift allowance Yearly bonus Application Question(s): Have you got prior working experience in LED TV, Air Conditioner, and Washing Machine servicing If yes, please brief on your prior working experience in LED TV, Air Conditioner, and Washing Machine servicing. Do you possess strong technical knowledge of LED TV, Air Conditioners, and Washing Machines Work Location: In person,