Area Service In-charge Jio Platforms Limited
Jio Platforms Limited
Office Location
Full Time
Experience: 7 - 7 years required
Pay: INR 700000 - INR 900000 /year
Type: Full Time
Location: Tirupati
Skills: area service management, After Sales Service, Service delivery
About Jio Platforms Limited
Job Description
Position: Area Service In-charge
Education: Diploma /B.E/ B. Tech (Preferred)
CTC: 8 - 10 LPA (based on location and category)
Key Responsibilities:
- 1. Establish and maintain the upkeep of service centers
- Liaison with store manager and sales team for service operations
- Ensure customer satisfaction to avoid escalation of issues
- Motivate and manage team of service center and care center personnel
- Responsible and accountable for service deliverables
- Mentor and counsel engineers whenever necessary
- Control the flow of incoming calls for on-site support of services
- Manage costs/expenses of service and care center within given guidelines
- Ensure there is adequate amount of manpower to cater to all customer calls
- Providing necessary skills/training to the team members based on needs and gaps
- Ascertain care center personnel are working in sync to support walk-in customers
- 12. Encourage the team to enhance their performance levels by identifying gaps and needs