Area Sales Deputy Manager Sbi Cards And Payment Services Limited
Sbi Cards And Payment Services Limited
Office Location
Full Time
Experience: 6 - 9 years required
Pay:
Salary Information not included
Type: Full Time
Location: Bangalore, India null, undefined
Skills: Leadership, Communication, Negotiation, Sales
About Sbi Cards And Payment Services Limited
Job Description
Deputy Manager - Area Sales
1. Drive execution of location-wise banca sales execution strategy within assigned geography to drive achievement of overall organization objectives2. Maintain good working relationships at module level with key stakeholders across SBI, SBI JVs and Associates & Multiple Partner banks by addressing concerns & providing priority service
3. Drive execution of special segment/product/program focused campaigns in assigned geography
4. Assess manpower requirements in assigned geography considering MOU & budgets and work with workforce effectiveness to ensure adequate staffing levels
5. Be responsible for hiring, productivity and performance management of ASMs and NFTEs in assigned area
6. Mentor and coach ASMs to take up larger responsibilities and develop a healthy succession pipeline
7. Liaison with other functional stakeholders (Operations, Customer Service etc.) to clear roadblocks and resolve escalations for the team
8. Ensure regular NHOs/Refreshers & Product based Trainings for the team to enhance productivity
9. Drive team to adopt all New Digital Initiatives of the company by ensuring quick knowledge cascade to extended sales teams by facilitating adequate trainings
10. Attend Module/Region P Reviews & share relevant data points/ inputs to create a positive brand Image amongst SBI stakeholders
11. Escalate open customer issues with all concerned departments for early redressal
12. Drive a culture of customer centricity amongst the team, ensuring all modes of customer service are effectively utilized in enhancing customer experience, such as Connect 2.0/ASM help line /Branch help line /walk-in service desk etc.
13. Identify and finalize PSA office locations in assigned geography and monitor operational adherence and expense management at these offices
14. Closely monitor metrics such as Sourcing Mix, Approval Rate, Inflow rate, Processing rate, & Dispatch rate of Applications to track and enhance NFTE productivity and business opportunities
15. Provide support to internal departments in completion of various projects, such as KYC Compliance Of Existing Customer Base by Liaising with Operations Department & reaching out to Customers, Assisting Collections department in collections effort and advising Product/Marketing teams on suitable merchant tie-ups
16. Drive periodic team connects/reviews cadence, conducting regular visits to RBOs & Local Offices of Partner Banks to ensure the same
17. Ensure timely preparation and dissemination of relevant reports /MIS to SBI Stakeholders (Cross Sell/Regions/Modules & Networks)
18. Organize periodic service camps in upcountry markets in coordination with CS department to reinforce customer & Stakeholder Confidence
19. Ensure team members and internal processes comply with all regulatory and business compliance guidelines1. MOU Targets: New Accounts, Premium Accounts, Insurance cross-sell, COA, 4MOB Attrition %, Digital Sourcing %
2. % of FTEs achieving their targets
3. Sankarma / Shikhar /Pratham Leads Conversion %
4. Voice of Customer
5. Process adherence as per MOU
6. Effective complaint channlesing and resolution on escalations emanating from SBI and Partners banks1. Knowledge of credit card industry landscape
2. Understanding of P&L and impact of various metrics/parameters on the bottomlinePeople Management
Analytical Ability
Customer Orientation
Relationship Management
Result OrientationBank Employees across SBI and Partner Bank Branches, PSA Channel Partner Staff Banca Central Support team, Functional team members at local levels and HOGraduate in any discipline, post graduate preferred6-9 years of post qualification experience3-5 years of in Retail/Institutional/Channel Partner Sales with some team handling experienceBFSI/Telecom/Any retail sales FMCG, CD etc.