Area Manager - HDO Airtel India
Airtel India
Office Location
Full Time
Experience: 6 - 6 years required
Pay:
Salary Information not included
Type: Full Time
Location: Maharashtra
Skills: Installation, Continuous improvement, Sales, Resource Optimization, Stakeholder management, Process Improvement, GIS, management skills, leadership skills, Quality management, Team Management, Change Management, Customer Focus, Negotiation skills, Customer interfacing, Communication skills, Fault Repair, cable OM, KPI Delivery, up keeping of broadband network, partner infra strength, Technology Migration, Process Adherence, reduce OPEX expenditure, quality of workmanship, rental upgrade, material consumption, risk anticipation, Customer experience enhancement, fault rate reduction, proactive steps, field accuracy, gate meeting, visits management, marquee permission, proactive corrections, new process implementation, SelfMotivation, Positive attitude, Proactiveness, Result orientation, Decision Making
About Airtel India
Job Description
Responsible for installation, fault repair & cable O&M activities for airtel broadband services customers for the zone Responsible for KPI delivery as per target Up keeping of broadband network (Cable Copper & ODN) and Network elements Strength partner infra to ensure timely delivery Migrate customers to better technology & speeds Responsible for continuous improvement in customer experience Responsible for process & SoP adherence Responsible for reduce OPEX expenditure Improvement in quality of workmanship in the zone S2S (New sales, rental upgrade, technology migration, Other LoB products etc) through service teams Optimum use of resources with planned productivity Responsible for timely material consumption Anticipate risks on services & take proactive action to ensure customer satisfaction Work closely with all stakeholders to ensure smooth operations. Recommend process improvement to enhance customer experience Responsible for seamless experience for customer during entire life cycle with airtel and improve the CFI score Reduction of Gross fault Rate, Repeat, by taking up the proactive steps by clearing the faulty Tag rectification & NE rehab. GIS Vs field accuracy Gate meeting at defined frequency Visits as per defined norms Marquee permission Proactive corrections New process implementation Our Culture Code All work and no play isnt how we do things at Airtel. Here, innovation is a way of life and we believe that a dynamic and friendly environment helps our employees strike a healthy work-life balance. In fact, a defining characteristic of life at Airtel is a fun, youthful and vibrant work culture You are an ideal FIT if you have BE / B Tech ECE with more than 6 yrs Or Diploma ECE with more than 8yrs of relevant work experience Good management and leadership skills. Self-Motivated and positive attitude person. Proactive and result oriented. Driving quality management. Team Player. Decision maker. Lead & Manage Change, Process Orientation & strong Customer Focus Excellent Negotiation, Customer Interfacing skills. Effective communication/interpersonal skills,