Area Manager Tata Capital

About Tata Capital

Tata Capital Limited ("TCL"), the flagship financial services company of the Tata Group, is a subsidiary of Tata Sons Private Limited and is registered with the Reserve Bank of India as a Systemically Important Non-Deposit Accepting Core Investment Company ("CIC").

Tata Capital and its subsidiaries are engaged in providing/supplying a wide array of services/products in the financial services sector and operates across various areas of business: Commercial Finance, Consumer Loans, Wealth Services and distribution and marketing of Tata Cards.

Job Description

As the Credit-Operations Manager, you will be responsible for managing Credit-Operations activities for retail mortgage loans including Home Loans, Home Equity, Affordable Housing Loans, and Digital Loans at a cluster level, covering multiple branches. Your primary role will involve ensuring 100% process adherence, quality checks in lines with credit policy, and compliance. You will act as a bridge between Credit and Operations teams to ensure seamless loan processing. Your responsibilities will include overseeing End-to-End Credit & Operations with a thorough knowledge of credit policy and process. You will supervise the login of loan applications, ensuring all documents are in place as per policy guidelines including KYC. Moreover, you will ensure gating rejections in line with credit policy, monitor login quality, and initiate internal reports and checks as mandated by credit policy. Additionally, you will oversee the preparation of CAM (Credit Appraisal Memo) ensuring completeness and accuracy before submission to credit approvers. You will conduct a final review of loan files before disbursement, ensure compliance with internal and regulatory guidelines, and maintain 100% adherence to policies and SOPs across all credit-operations processes. Identifying and rectifying process gaps to enhance efficiency and accuracy will be a key aspect of your role. You will manage and resolve queries from the Hind-Sighting Team and Internal Audit, ensuring compliance with regulatory requirements and internal controls. Your role will also involve working on Loan Origination System (LOS) and Finnone for loan processing. Familiarity with SFDC (Salesforce) and MS-Excel is an added advantage for tracking and reporting. You will support digital initiatives to streamline credit-operations processes and improve efficiency. Furthermore, you will manage a team of Credit Processing Associates (CPAs) across branches in the assigned region. Regular training and upskilling of CPAs to enhance process knowledge and efficiency will be part of your responsibilities. You will conduct periodic performance reviews and ensure team adherence to KPIs. Foster collaboration between Credit, Sales, and Operations teams to ensure smooth loan processing. Key Performance Indicators (KPIs) that you will be evaluated on include First Time Right (FTR), Turnaround Time (TAT), Compliance Adherence, Process Efficiency, driving penetration of E-NACH for improved operational efficiency, ensuring acknowledgment of property papers from the credit team, and timely handover of PF/Balance PF Cheques to operations team. Qualifications required for this role include being a Graduate (Preferred: Finance, Business Administration, Commerce, or related field) with a Masters/Postgraduate degree. Additionally, a CA/MBA (Finance) or Equivalent qualification is preferred.,