Application Support Lead Virtusa
Virtusa
Office Location
Full Time
Experience: 5 - 5 years required
Pay:
Salary Information not included
Type: Full Time
Location: Chennai
Skills: Communication, Client handling, Production Support, Corrective Action, Monitoring, Appdynamics, Splunk, ServiceNow, JIRA, BMC Remedy, Confluence, SQL, Analytical skills, Ticket requirements, Individual Contributor, Production support tools, Logic Monitor, Grafana, Datadog, Issue tracking, KB, Technical handson, Programming Language, Insurance Domain
About Virtusa
Job Description
Very good communication with client handling experience Strong hands on on production support project, process Should be able to understand ticket requirements and perform corrective action, Push backs when required Should be able to work as an individual contributor Should be aware of production support related roles and responsibilities Willingness of owning application level 3 support related activities Should be hands on familiar with production support specific tools e.g Monitoring AppDynamics, Splunk, Logic Monitor, Grafana, Datadog etc Issue tracking ServiceNow, Jira, BMC remedy etc. KB Confluence, any repository Technical hands-on SQL, Analytical skills, Hands-on on any programming language Good to have Insurance domain exprience.,