Application Support Group Manager WNS Global Services Pvt Ltd

Group Manager - Application Support - Web & scraping + RPA + Python

Experience

• 8 to 12 years

Technical Skills and Proficiency

• Proficiency in Advance Excel, VBA, Python, RPA, C, JavaScript, HTML, CSS, MS Access, and SQL.
• Experience in oops Object Oriented Programming, SOLID Principles, and Design Pattern.
• Experience in tools like Power BI for frontend and backend development.
• Proficiency in data visualization.
• Should have Team Management experience. Actively engage in resolving bugs and delivering new features, ensuring high quality technical solutions.
• Support engineering and product teams in maintaining technical excellence, reliability, and user friendly interfaces.
• Estimate project efforts, identify risks, and effectively manage project schedules to meet deadlines.
• Collaborate with developers and stakeholders to understand user requirements, ensuring visually consistent design language across reports and automations.
• Create BRD and process flows, ensuring that they are both visually appealing and highly functional. Style Guide Development
• Establish and maintain comprehensive documentation to standardize design elements, ensuring a unified visual identity and user experience across diverse reports.
• Conduct usability testing on interfaces to gather feedback, identify pain points, and iterate on designs, ultimately contributing to the continuous improvement of the user interface and experience.
• Collaboration skills with developers.
• Addon - Specialized UI UX Design Courses or Certifications GEN AI Certification

Qualifications

• Should be Graduate.
• Effective communication for collaborating with diverse teams, empathy to understand user needs, and the ability to present design concepts.
• Collaboration, adaptability, and diplomacy are essential for successful interaction with developers, stakeholders, and global teams.