Ambassador - Front Office Marriott International, Inc

About Marriott International, Inc

Job Description

The position involves providing guests with directions, information about property amenities, services, hours of operation, and local areas of interest and activities. You will be responsible for contacting the appropriate individual or department to resolve guest inquiries, requests, or problems and following up to ensure guest satisfaction. Additionally, you will receive, record, and relay messages accurately, respond to special requests from guests, and communicate VIP arrivals to designated personnel. Adherence to company policies and procedures, reporting accidents or unsafe conditions, maintaining a clean and professional appearance, and protecting proprietary information are essential aspects of the role. You will be expected to welcome and acknowledge all guests, address their service needs, and maintain positive relationships with team members. Identifying and recommending new ideas to enhance organizational efficiency, complying with quality assurance standards, and performing various job duties as assigned by supervisors are key responsibilities. The preferred qualifications for this position include a high school diploma or G.E.D. equivalent. No related work experience or supervisory experience is required, and no specific license or certification is necessary. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and maintaining an inclusive culture that values people-first principles and non-discrimination. Renaissance Hotels, a part of the Marriott International brand, focuses on helping guests experience the essence of the neighborhoods they visit. The company seeks individuals who share a passion for adventure and are eager to bring the spirit of the neighborhood to guests. If you are a spontaneous explorer who enjoys creating memorable experiences for travelers and values being part of a global team, consider exploring career opportunities with Renaissance Hotels and Marriott International. Joining this dynamic team will provide you with the opportunity to do your best work, discover your purpose, belong to a supportive community, and evolve into your best self.,