AM Quality - Transactional Quality iEnergizer

About IEnergizer

Job Description

As an AM Quality - Transactional Quality professional at iEnergizer, you will play a crucial role in maintaining and enhancing service quality through effective monitoring and auditing of transactional operations. With a minimum of 4 years of relevant work experience, including at least 1 year as an AM on papers with a BPO background, you will be responsible for leading quality audits, conducting root cause analysis, and monitoring transactional processes to ensure adherence to client and company standards. Your expertise in root cause analysis, quality auditing, and transaction monitoring will be essential in identifying and resolving quality issues, ensuring compliance with standards, and continuously assessing service performance. Your strong process improvement skills and ability to conduct call calibrations will be critical in enhancing operational efficiency and aligning team performance with quality standards. In this role, you will coach and develop teams to achieve quality objectives, collaborate with other departments to implement process improvements, and prepare reports on quality metrics and improvement initiatives. Your excellent communication skills, both verbal and written, will enable you to effectively convey quality standards and feedback, while your strong analytical skills will help you interpret data-driven insights for quality improvements. If you are looking to join a dynamic team in the Delhi-NCR region and contribute to driving operational excellence in a customer-focused environment, this opportunity at iEnergizer is ideal for you. Apply now and be part of a trusted partner delivering superior customer management solutions across various industry verticals.,