Agent - Call Centre Tata Capital

About Tata Capital

Tata Capital Limited ("TCL"), the flagship financial services company of the Tata Group, is a subsidiary of Tata Sons Private Limited and is registered with the Reserve Bank of India as a Systemically Important Non-Deposit Accepting Core Investment Company ("CIC").

Tata Capital and its subsidiaries are engaged in providing/supplying a wide array of services/products in the financial services sector and operates across various areas of business: Commercial Finance, Consumer Loans, Wealth Services and distribution and marketing of Tata Cards.

Job Description

As a Customer Sales Representative for home loan products, your primary responsibility will be to initiate calls to potential or existing customers. Your focus will be on converting leads, meeting performance targets, and providing exceptional customer experiences. Your core responsibilities will include customer outreach through outbound calls based on assigned leads or data. You will introduce home loan and LAP products, services, and offers while clearly explaining the features and value propositions. Additionally, you will identify customer needs, qualify leads for the sales team, and accurately document interactions in customer records. In terms of sales and upselling, you will be expected to persuade customers to purchase or upgrade products and services, consistently achieving individual sales targets. You will also be responsible for handling objections, resolving queries efficiently, and maintaining strong customer relationships. Furthermore, you will need to maintain accurate call logs and activity reports, providing feedback to management on customer trends and challenges. Compliance with company policies, scripts, call guidelines, and data protection policies is essential to ensure high-quality service delivery. To qualify for this role, you should hold a Graduate degree, with preference given to candidates with Masters or Postgraduate qualifications. Join us in this dynamic role where you can make a significant impact on customer satisfaction and sales performance.,