After Sales Support In Noida Daalchini - Smart Vending Machines
Daalchini - Smart Vending Machines
Office Location
Full Time
Experience: 2 - 2 years required
Pay:
Salary Information not included
Type: Full Time
Location: Noida
Skills: Issue resolution, Relationship management, Communication, Training, Feedback, Onboarding Process, Technical Issue Resolution, Franchise support processes
About Daalchini - Smart Vending Machines
Job Description
Key Responsibilities Coordinate the onboarding process of new franchise partners and ensure timely machine installations. Act as the primary point of contact for daily issue resolution and operational queries. Build and maintain strong relationships with franchise partners, ensuring satisfaction and timely support. Track, document, and resolve technical or operational issues by coordinating with internal teams. Ensure smooth communication between franchisees and the Daalchini operations/support teams. Assist in training franchise partners on software, operations, and customer handling. Provide feedback and insights to improve franchise support processes. About Company: Daalchini is a physical marketplace for traditional Indian home-cooked food, provided by a network of home-based cooks/tiffin services, through the Internet of Things (IoT-based vending machines called DaalchiniHut).,