Admission Counsellor upGrad

? Lead Engagement & Conversion: Manage and convert leads through various communication channels, including phone, email, chat, and social media.

? Counseling & Sales: Provide detailed program information, address concerns, and assist prospective learners in choosing the right program. 

? Lead Qualification & Scheduling: Assess leads based on interest, needs, and eligibility, and schedule Video Counseling (VC) sessions with Admission Counselors.

? Pipeline Growth: Identify and leverage referrals from existing customers to enhance the sales pipeline. 

? CRM & Process Adherence: Maintain accurate lead records in CRM (Salesforce) and ensure adherence to sales processes, tools, and data management. 

? Target Achievement: Meet and exceed weekly, monthly, and quarterly revenue and enrollment targets. 

? Objection Handling & Negotiation: Address concerns, handle objections, and negotiate pricing to drive conversions. 

? Seamless Onboarding: Maintain effective communication with learners until they are