Accounting Team Lead ARDEM Incorporated

About ARDEM Incorporated

Job Description

As a Senior Project Owner (SPO) at ARDEM Data Services in Lucknow, you will be responsible for managing and overseeing multiple projects concurrently. Your role involves ensuring that projects are completed within scope, on time, and within budget. You will serve as the main point of contact for clients, maintaining strong relationships and understanding their needs. In terms of team leadership, you will lead and manage a team of process associates, providing guidance, support, and mentorship to ensure project success. Assigning tasks and responsibilities to team members will be crucial for optimal resource utilization. Quality assurance is a key aspect of the role where you will act as a quality checker by reviewing work output and ensuring it meets established standards. Implementing quality control processes and continuously seeking ways to improve project quality will be part of your responsibilities. Your role will also involve analyzing existing data center production processes to identify areas for improvement and increased efficiency. Collaboration with cross-functional teams will be necessary to implement process enhancements. In terms of workflow development, you will design and develop workflow processes for client assignments related to data processing. Creating clear and effective work instructions for the workflow will be essential to ensure team members can follow them efficiently. Client communication is another important aspect of the role where you will communicate with clients in English to understand the scope of assignments, project requirements, and deliverables. Keeping clients informed about project progress, milestones, and any issues or challenges that may arise will be part of your regular communication. To be successful in this role, you are required to have a Bachelor's degree in Accounting, Finance, Business Administration, or a related field. You should have proven 5+ years of experience in project management and team handling, with a track record of successfully managing multiple projects concurrently. Strong client management skills, leadership experience, quality assurance expertise, and proficiency in analyzing and improving data center production processes are essential. Excellent communication skills in English, both written and verbal, along with strong problem-solving and analytical skills are also required. Additionally, having knowledge of accounting principles and data processing, ability to perform root cause analysis, and implement corrective action is beneficial. Skills such as PMP and Six Sigma are desirable for this role. This is a full-time, permanent role in the BPO/Call Centre industry under the Project & Program Management department. The education qualifications required are a B.Com in Any Specialization or B.B.A/B.M.S in Any Specialization at the undergraduate level and an MBA/PGDM in Finance at the postgraduate level.,