Desktop Support Engineer Inspirisys Solutions

About Inspirisys Solutions

Job Description

As a Desktop Support Engineer, you will play a crucial role in providing technical support and ensuring the smooth operation of our IT infrastructure. Your responsibilities will include troubleshooting and resolving hardware, software, and network issues for end-users. You will be tasked with installing, configuring, and maintaining desktop systems, as well as offering timely technical assistance to minimize downtime and maximize productivity. Collaboration with other IT teams is essential to ensure efficient support and service delivery while adhering to security protocols and best practices. Key Responsibilities: - Setting up desktops, computers, servers, peripherals, cameras, and testing network connections. - Installing servers, laptops, printers, and demonstrating troubleshooting skills. - Addressing user tickets related to hardware and networking. - Providing users with simple, step-by-step instructions. - Proficiency in antivirus installation and maintenance. - Performing remote troubleshooting and exploring alternative solutions until the issue is resolved. - Assisting in creating technical documentation and manuals. - Possessing hands-on experience with Windows. Qualifications: - Any Engineering graduate with a minimum of 1-3 years of experience in Infrastructure Management. - Excellent communication skills. - Preferred certifications: MCSE, CCNA, ITSM, ITIL. Location: Ahmedabad, Aurangabad, Surat, Tirupati, Cochin, Trissur Type: Full-Time,