Customer Service Representative homepage

Who are we?

Gain.pro is on a mission to serve everyone who wants to find, understand and track the companies that matter to them. Our platform empowers investors, advisors, and C-suite executives with the deepest private market insights, combining human curation with GenAI for faster, data-driven decisions.
We serve 100% of MBB/Big-Four advisories, clients representing over $1 trillion of private capital and more than 70% of the top-20 global M&A houses – including blue chip firms such as Blackstone, Goldman Sachs and McKinsey. With an NPS of >80, we lead the market on customer satisfaction and strive for excellence in everything we do.
Operating globally with offices in Amsterdam, London, Frankfurt, Warsaw, Bangalore and New York, Gain.pro is one of Europe’s fastest growing businesses, recognized in the Deloitte Technology Fast 500 EMEA 2023 and the 8th edition of FT1000: Europe’s Fastest Growing Companies.

What will be your responsibilities?

• You will be the backbone of our customer service, supporting our Customer Success team across regions. As Customer Service Representative you will work independently, act as the key contact for customer support and support our strategic market initiatives. This entails:

• Customer Support – You maintain a positive, empathetic and professional attitude toward customers at all times, resolving customer queries in a customer-centric way

• Being the voice of the customer - You gather and structure feedback from customers that is used by the entire organization to improve our product and develop new features

• Research support and preparation - You support our research function in vetting and prep work for investor portfolios coverage based on customer requests.

• Gathering customer information – As a core member of our client-facing team you will engage with our clients proactively to support strategic initiatives

• Driving cross team collaboration – As a focal point for the quality of our end users’ experience you will regularly liaise with all different departments and verticals

• Using digital tools in your daily work – You efficiently leverage tools like our CRM system and CS tools to ensure a smooth user experience and proactively act upon relevant CS KPIs

• Optimizing our ways of working – You can actively shape our processes and structures as we grow and drive the future of Customer Success at Gain.pro