Bell Boy The Fern Kesarval Hotel & Spa

About The Fern Kesarval Hotel & Spa

Job Description

The job involves welcoming guests at the main entrance and greeting them appropriately based on the time of their arrival. You will be responsible for escorting guests to their rooms and providing information about hotel facilities. Additionally, you will assist guests in delivering baggage, faxes, messages, and packages to their rooms, as well as fulfilling other tasks as requested by the guests. During the arrival and departure of guests, you will assist with valet parking and ensure the safe storage of guests" luggage while maintaining proper records. It will be your duty to store luggage in the designated area and respond promptly to any guest requests. As part of your responsibilities, you will attach luggage tags, especially during group check-ins, and guide guests to the reception desk. You should be attentive to guests" preferences, especially repeat guests, VIPS, and long-staying guests, and address them by name. Recommending food and beverage outlets operational times to guests and conducting quick checks of guest rooms during check-out are also part of the role. Maintaining a clean and organized baggage room, promptly reporting any equipment malfunctions, and upkeeping the appearance of the hotel lobby and entrance are essential tasks. Additionally, you must stay informed about hotel functions, facilities, and local places of interest, noting down any guest requests and promptly addressing them. Collaboration with colleagues and hotel concierge, adhering to the dress code and maintaining discipline, participating in pre-shift briefings and coordination meetings are crucial aspects of the job. The position is full-time with rotational shifts and requires a minimum of 5 years of relevant work experience. The work location is on-site, and benefits include food, health insurance, and Provident Fund.,